Privacy notice
How personal information is used, why it is needed and your rights.
Last updated: 03.10.2026
Who is responsible?
VALERIS BY DIMEN, organisation number 837 661 412 MVA, is the controller for information we use for customer contact and sales.
VALERIS BY DIMEN
Dronningens gate 22C
4610 Kristiansand
Norge / Norway
Privacy enquiries: post@valeris-perfume.no.
The online store and customer contact
We use Shopify to operate the online store and process orders. When you visit the store, Shopify may process technical details such as your IP address, browser, device and store activity to provide the service and protect it against misuse.
We have not added Google Analytics, Meta Pixel, TikTok Pixel or a newsletter. This does not describe every built-in Shopify feature. See cookies and the store’s Shopify privacy policy for additional platform information.
Customer enquiries
When you contact us, we use your name, contact details and message to respond and handle your enquiry. Purchase-related enquiries are handled to take steps before a contract (Article 6(1)(b)). Other ordinary enquiries are handled under our legitimate interest in answering customer questions (Article 6(1)(f)).
Do not include card numbers, passwords or unnecessary sensitive information in a message.
Orders and payment
For an order, we use your name, email address, delivery and billing addresses, order details and, where necessary, a contact telephone number for delivery. These details are used to enter into and fulfil the purchase contract (GDPR Article 6(1)(b)). Accounting information is processed to meet legal obligations (Article 6(1)(c)). A purchase cannot be completed without the necessary ordering and delivery information.
Card payments are processed through Shopify Payments. The payment service processes information needed for payment and fraud prevention. If you choose another payment method at checkout, that provider processes the necessary payment information. See Shopify’s privacy policy and the payment provider’s information at checkout.
Recipients and transfers
Necessary information is processed by Shopify and the payment provider for store operations and payment. Delivery information is shared with the carrier performing the delivery. Accounting records may be processed by accounting providers and disclosed to public authorities where legally required.
Email is handled through our email provider DOMENE. If you choose WhatsApp, WhatsApp/Meta processes contact details and messages under its terms. You may choose email instead. We provide social links but do not embed social media posts in the store.
Shopify and other international providers may process information outside the EEA. Shopify’s Data Processing Addendum describes processing roles and transfer mechanisms, including standard contractual clauses where applicable. Contact us for information about recipients and the basis for a specific transfer.
How long is information kept?
Information is retained for as long as it is necessary for its purpose. Customer messages are retained while the enquiry is being handled. Order and complaint information may be retained to manage the purchase, complaints and legal claims. The need for further retention is assessed when the matter is resolved and relevant periods expire.
Accounting records are retained for the legally required periods. Records subject to statutory retention cannot be erased before that requirement expires. Contact us for information about the retention of your information.
Your rights
You may request access, correction, erasure or restriction. You may object to processing based on legitimate interests. Data portability applies where the legal conditions are met. Statutory retention can limit erasure. Any consent can be withdrawn without affecting the lawfulness of earlier processing.
Contact post@valeris-perfume.no. We normally respond within one month and explain lawful exceptions or extensions. You can complain to Datatilsynet.
Cookies and changes
See cookies for information about browser storage and choices concerning analytics and marketing. Where processing relies on consent, you may withdraw it. Necessary order processing and statutory retention do not rely on that consent.
We update this information when services or processing change. The date above shows the latest update. Material changes are communicated where required by law.
Shopify Network Intelligence
Shopify Network Intelligence is enabled. Shopify processes information from visits and purchases with us alongside interactions with other stores and Shopify to improve services, personalisation and advertising. Other merchants cannot access our customer data.
Information may be shared with Shopify and service partners in other countries. Read Shopify’s Consumer Privacy Policy. Use Shopify’s privacy portal to exercise rights, withdraw consent or object to Shopify’s processing. Advertising based on this activity requires consent from visitors in the EEA.