Faulty goods and complaints
Contact us if you receive an incorrect item, a damaged bottle or faulty goods.
Last updated: 03.10.2026
How to contact us
Contact post@valeris-perfume.no or WhatsApp. Describe the fault and give the purchase date and order number if available. Photos can be helpful. An original receipt is not required, but you must be able to show that the purchase was made from us.
When to make a complaint
Notify us within a reasonable time after discovering the fault. Two months is always sufficient. The usual statutory outer limit is two years after delivery, or five years for goods intended to last substantially longer.
The stated period after opening, 6M, is use information and does not restrict statutory complaint rights.
How we handle your complaint
We assess the fault and provide a remedy under Norwegian consumer law. Depending on the statutory conditions, this may mean repair, replacement, a price reduction or cancellation. Statutory remedies are provided without cost to you, including necessary return costs for a valid complaint.
If we cannot resolve the matter
You can request mediation from Forbrukertilsynet. Unresolved cases may, where applicable, be considered by Forbrukerklageutvalget. Check the authority’s current procedure and any official fees.